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Privacy Policy
Last updated: November 2025
Gibson Retail Solutions
Call: 02 8724 4600
Email: sales@gibsonretail.com.au
Website: https://gibsonretail.com.au
1. Introduction
Gibson Retail Solutions (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your information to us, you consent to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Your name and contact details (such as phone number and email address)
Business or company name
Billing and delivery address
Payment details (where relevant to transactions)
Information you provide when contacting us, requesting a quote, or completing online forms
Website usage data (via cookies, analytics tools, and server logs)
We only collect personal information that is reasonably necessary for our business functions, such as processing enquiries, fulfilling orders, or providing after-sales support.
3. How We Collect Information
We collect information directly from you when you:
Submit an enquiry or quote request via our website
Contact us by phone or email
Subscribe to newsletters or updates
Purchase or enquire about our products or services
Visit our website (information collected automatically via cookies or analytics)
We may also collect limited information from publicly available sources or trusted partners, where it is relevant to our business relationship.
4. How We Use Your Information
Your information is used for purposes such as:
Responding to enquiries and providing quotes
Processing and fulfilling orders
Managing customer relationships and after-sales service
Improving our website and service quality
Sending you relevant updates, offers, or newsletters (you can opt out anytime)
Complying with legal obligations
We will not sell, rent, or trade your personal information to any third party.
5. Disclosure to Third Parties
We may disclose your personal information to:
Our suppliers, contractors, or logistics partners (for delivery and order fulfilment)
IT service providers and website hosting companies
Professional advisers (such as accountants or legal consultants)
Regulatory authorities where required by law
All third-party partners are required to handle your information in accordance with privacy laws and this policy.
6. Data Storage and Security
We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes secure servers, encrypted communications where applicable, and restricted staff access.
7. Cookies and Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to improve your browsing experience and help us understand how visitors use our site.
You can adjust your browser settings to refuse cookies, though this may limit some functionality of our website.
8. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated.
To make such a request, please contact us at sales@gibsonretail.com.au
.
9. Direct Marketing
We may send you information about our products, promotions, and updates.
You can unsubscribe at any time by using the link provided in our emails or by contacting us directly.
10. Overseas Disclosure
We generally do not disclose personal information overseas.
However, some data (e.g., cloud storage or analytics) may be processed by service providers located outside Australia, in which case we take reasonable steps to ensure your data remains protected under the APPs.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations.
The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Gibson Retail Solutions
Phone: 02 8724 4600
Email: sales@gibsonretail.com.au
Website: https://gibsonretail.com.au